5 Best Practices for Selecting a Managed Security Services Provider

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Most businesses have trouble keeping up with today’s constant barrage of cyber threats. Many are turning to Managed Security Services Providers (MSSP) to protect their networks cost-effectively and reliably. But choosing an MSSP requires thought and research. Not all providers offer the same levels of protection, so you should focus your search on a provider with a solid track record and reputation. Here are five best practices to follow when selecting an MSSP.

  1. Getting to Know You: The first clue that you’re talking to the right MSSP is that the provider asks about your business needs and strategic goals. A provider needs to learn your IT environment to properly secure it. If a provider doesn’t ask enough questions about what’s in place, how it’s used, and which users need what level of access, you probably should find another provider.

  2. Reputation Matters: Handing over IT security to a third party requires trust. Ask for references and get feedback from existing customers about the MSSP’s reliability and expertise, and how responsive the MSSP is when clients need support. Find out if the MSSP has stopped any threats, and if remediation was required, how effective it was.

  3. All Covered: With today’s elevated threat levels, you can’t take your eyes off the ball. That’s why you’ll want an MSSP that takes a holistic approach, preferably by implementing a Security Information and Event Management (SIEM) solution. SIEM provides complete visibility into your environment. Your provider should also offer integrated threat intelligence to accelerate the detection of new threats and – if necessary – effective remediation.

  4. There For You: It’s one thing to have the best technology and well-trained staff, but what happens when the customer needs support? An MSSP needs to be ready to respond to any inquiries you may have about their service and/or new threats. Considering what’s at stake – your business data – you need a provider that responds promptly to your calls, especially if you believe a breach is underway.

  5. It’s the Law: Aside from protecting your IT environment, your MSSP must have the tools and know-how to help you comply with all applicable privacy and security policies. The MSSP must know which policies apply to your particular business, and, from a technology standpoint, the provider should offer functionality such as asset discovery, vulnerability assessment, intrusion detection and log management. The MSSP should also provide the ability to integrate data from legacy security tools to ensure compliance.

    American Technology Services, LLC, connects you to the resources needed to develop your expertise, grow your business, increase customer satisfaction, and maximize profitability. We look forward to working with you and your team to take your business to the next level.
    If you have questions or would like to engage further, please reach out to us.